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Job Title: Visitor Experience Coordinator (Operations)

Position Summary:
As the first point of contact and overseer of daily operations, the Visitor Experience Coordinator sets the tone for a welcoming, safe, and engaging environment. This role combines high level, warm customer service with hands on facility management, ensuring the museum is spotless, functional, and efficient.

Key Responsibilities:

• Director of First Impressions (Front of House): Greet visitors with a warm, welcoming demeanor, setting a positive tone for their visit.
• Visitor Services: As a member of the staff work with other team members, volunteers, and service members to ensure top-tier guest service, handling inquiries, gift shop sales, and membership check-ins efficiently.
• Operational Excellence: Oversee daily opening and closing procedures, point-of-sale (POS) systems, and handle cash reconciliation.
• Safety & Cleanliness: Ensure the museum floor, exhibits, and assigned areas are clean, safe, and fully functional. Cordinate and notify appropriate personnel if there are any broken exhibits.
• Programming Support: Assist in coordinating logistics for birthday parties, field trips, and special events.
• Conflict Resolution: Resolve visitor complaints or issues promptly.

Required Qualifications & Skills:

• Experience: Previous experience in hospitality, customer service, or high-volume visitor attraction management (children’s museum experience a plus).
• Communication: Exceptional interpersonal and communication skills, with a passion for working with children and families.
• Flexibility: Ability to work weekends and holidays.

Requirements:

• Ability to stand/walk for long periods and lift up to 30 lbs to assist with exhibits or event setups.
• Must pass background check.

This position is vital in ensuring that every visitors first and last impression is one of curiosity, cleanliness, and care.

How to Apply:

Send your resume and cover letter to

Brian.Helling@thesciencezone.org

Subject: Visitor Experience Coordinator – (Your Name)

AmeriCorps is a federal agency that brings individuals and communities together through service and volunteering to tackle the nation’s most pressing challenges. AmeriCorps provides opportunities for people of all ages and backgrounds to give their time and talent to strengthen communities across our country. Being part of the AmeriCorps team at The Science Zone will bring the satisfaction of supporting an organization built on providing a service to our community and will provide many lifelong benefits.

The Science Zone in Casper is currently recruiting AmeriCorps members to serve in our education program. AmeriCorps members will help provide educational programming in classrooms, in before and after school programs, community outreach activities and summer camps. Members will have flexible scheduling options and will be provided with training, a monthly living stipend, and an education award upon completion. Housing assistance is available.

We're always looking for great volunteers to support our high quality programming. If you're interested in spending a little of your time with us at the Science Zone, please see the volunteer application form form more information. We have opportunities in every area of the Science Zone from housekeeping to program support to exhibit construction. Your help is greatly appreciated!

You can return a completed volunteer application form to our front desk or call us at 307-473-9663. Volunteers must be at least 14 years old, and all volunteers 18+ may be subject to a background check.